Due to the natural material of the handle, there may be differences in appearance between the photograph and the delivered product.
For example, the collar(kuchiwa/kakumaki) made with buffalo horn is not always completely black, but may have some white parts mixed in.
The wood of the handle may also have a different grain or a slightly different colour.
Please note that exchanges or returns cannot be accepted because of differences in appearance from the pictures.
Please note we accept engraving requests only for sale on the premises.
With all due respects, we do not provide the engraving service for the orders placed via the website.
The reason is that it's difficult to adjust how and where to engrave firmly without discussing in person. "I do not like the used font." "I do not like the font size." "I do not like the engraving position." And so on, we've already experienced troubles due to mismatches with the customer's expectation. Therefore, the policy above was put into effect. The purchased knives are expensive and precious for the customers. Furthermore, there is no way to recover or redo in case the work doesn't meet expectations.
Thank you for your understanding.
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